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TERMS & CONDITIONS

Please Review Our Terms Before Using ASAA NEO's Services or Placing an Order.

Terms & Conditions

Welcome to ASAA NEO – Indian Kitchen. By accessing our website, making a reservation, or placing an online food order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

This website is operated to help customers explore our menu, discover our restaurant, make reservations, place food orders, and access our restaurant-related services.

1.1 Use of Website

You agree not to misuse this website for any unlawful, fraudulent, or harmful activities. All information provided by you must be accurate, complete, and up to date.

1.2 Food Orders & Acceptance

  • Once an order is placed, confirmation may be sent via SMS, email, or other available communication channels.
  • Orders are subject to item availability and restaurant operating hours.
  • ASAA NEO reserves the right to cancel an order in case of item unavailability, pricing errors, or operational issues.
  • Special requests are subject to restaurant approval and availability.

1.3 Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and may include or exclude applicable taxes.
  • Prices and menu items are subject to change without prior notice.
  • Online payments are securely processed through authorized third-party payment gateways.
  • Orders requiring online payment are confirmed only after successful payment verification.

1.4 Food Quality & Allergens

We strive to maintain high standards of food quality, hygiene, preparation, and packaging. Customers with known food allergies or dietary restrictions should contact the restaurant and verify ingredients before placing an order.

1.5 Limitation of Liability

ASAA NEO – Indian Kitchen shall not be responsible for delays caused by traffic, weather conditions, technical issues, or other unforeseen circumstances beyond our reasonable control. To the extent permitted by applicable law, our liability in relation to an order shall be limited to the value of that order.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations supported by our restaurant and displayed during the ordering process.

2.2 Delivery Time

Estimated delivery times may vary depending on the delivery distance, order size, restaurant workload, and availability. External factors such as traffic, weather, and public holidays may cause additional delays.

2.3 Delivery Charges

Applicable delivery charges, if any, will be displayed during checkout before the order is confirmed.

2.4 Proof of Delivery

Customers may be required to provide an OTP, confirmation, or other appropriate verification at the time of delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Once an order is placed and accepted by the restaurant, cancellation requests may not be accepted because food preparation may already have started. Please contact the restaurant immediately for assistance.

3.2 Cancellation by Restaurant

ASAA NEO reserves the right to cancel an order under circumstances including:

  • Unavailability of ordered food items
  • Restaurant closure or operational difficulties
  • Technical errors or incorrect pricing
  • Delivery location outside the serviceable area
  • Payment verification issues

3.3 Refund Policy

Refunds may be considered in the following situations:

  • The restaurant cancels a confirmed order.
  • Payment is deducted but the order is not confirmed.
  • An incorrect item is delivered.
  • The order is not delivered due to an issue attributable to the restaurant.

3.4 Refund Process

Approved refunds will generally be initiated within 5–7 working days to the original payment method. The actual time taken for the refund to reflect may depend on the payment gateway and respective bank.

3.5 Contact for Support

For order-related assistance, cancellation requests, refund enquiries, or any other concerns, please contact us:

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